LETTER No. L-47-96 s~ COL.& ~\ ~ 4?~ ~ ~ .<ti'.i). ~ ;.; Qj ~ ..' ",_,,:.r.. II'/, 'Y c ~ -< r ," ~ ~ . n .~ . ~ ' "'/ 0 :z : SIXTH FLOOR, 900 HOWE STREET, BOX 250 ~ ~ VANCOUVER, B.C. CANADA V6Z 2N3 /)-: ,,' ~~ ~': ':: '" e:, S 0 ; TELEPHONE: (604) 660-4700 ROBERT J. PELLATT BC TOLL FREE: 1-800-663-1385 COMMISSION SECRETARY /S-S CO\J\~\ FACSIMILE: (604) 660-1102 VIA FACSIMILE October 11, 1996 Mr. c.P. Donohue Manager of Regulatory Affairs Pacific Northern Gas Ltd. 1400 - 1185 West Georgia Street Vancouver, B.C. V6E4E6 Dear Mr. Donohue: Re: Pacific Northern Gas (N.E.) Ltd. Charging for Customer Service Calls - Dawson Creek & Tumbler Ridge With reference to your September 19, 1996 letter advising the Commission that PNG(N.E.) proposes to begin charging customers for service calls requiring work on equipment we wish to respond as follows: The Commission accepts the proposal that PNG(N.E.) can begin to charge customers for such services that were normally provided free in the past. Please file the standard charges contained in the filing in approved tariff format. The Commission requires PNG(N.E.) to maintain sufficient records to report on the number of callouts, type of service being charged, revenue and costs by division for each calendar year commencing immediately. The provision of the above services and related charges may be reviewed again as part of the hearing into the Retail Market Downsteam of the Meters. Yours truly, Robert J. Pellatt RJP/mmc cc: Kevin Blackman, Eagle Head Plumbing & Heating PNGICor/CustSrvcCalls
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