LETTER NO. L-41-03 SIXTH FLOOR, 900 HOWE STREET, BOX 250 ROBERT J. PELLATT VANCOUVER, B.C. CANADA V6Z 2N3 COMMISSION SECRETARY TELEPHONE: (604) 660-4700 Commission.Secretary@bcuc.com BC TOLL FREE: 1-800-663-1385 web site: http://www.bcuc.com FACSIMILE: (604) 660-1102 Log No. 3880, 3896, 3898 VIA FACSIMILE (250) 364-1270 August 25, 2003 Mr. George Isherwood Regulatory Affairs Executive Aquila Networks Canada (British Columbia) Ltd. 1290 Esplanade, P.O. Box 130 Trail, B.C. V1R 4L4 Dear Mr. Isherwood: Re: Aquila Networks Canada (British Columbia) Ltd. July 31, 2003 Customer Contact Centre Report The Commission acknowledges receipt of the above report and notifies Aquila that it considers these levels of customer service to be unacceptable. The Company states that performance levels will see marked improvement by the fourth quarter of 2003. The Commission will wait for these results before taking action. Yours truly, Original signed by: Robert J. Pellatt RJP/chm cc: Registered Intervenors 2003 RR Mr. John B. Hall President and Chief Executive Officer Princeton Light & Power Company, Limited Mrs. Buryl Slack RR #1, S-50, C-1 Oliver, B.C. V0H 1T0 Aquila/Cor/Cust Centre Report July ‘03
You are being directed to the most recent version of the statute which may not be the version considered at the time of the judgment.